Our room, your story

Our Pay & Display car parking for the Hotel is shared with The Rashleigh Arms and T'Gallants which is situated approximately 150 yards up the road on the right-hand side but spaces are limited. Please note, the car park is cobbled and uneven, we ask that you take care when arriving. There is plenty of permit-free on-street parking if this is full. 

There is limited parking outside of the Hotel during the months of October until the end of May. The Pier House Hotel, The Rashleigh Arms and T'Gallants customers will receive a redemption of £2 against any spend of £2 or more on food and drink when presenting a valid Pay & Display voucher for that day.

Maximum of one refund per customer per day.

Residents of The Pier House Hotel, The Rashleigh Arms and T'Gallants must register their vehicle at check in for free parking for the duration of their stay. 

You can check in any time from 3pm to 10pm, if you are arriving any later than this please let us know. We ask that the rooms are vacated by 10am on the day of departure.

We welcome well behaved dogs into a few, specially selected, rooms at an additional charge of £15 per night, per dog. Your dog is allowed with you in all areas of the Pier House except the main restaurant. 

If you are booking your room online please mention you are bringing a dog/s in the booking notes. Please note, there are restrictions for dogs using the beach in season, please check here for full details.

Find out more about our proper dog package here. 

All of our rooms have the following - shampoo, shower gel and a bar of soap, hairdryer, a selection of herbal and breakfast teas, decaf and caffeinated coffee, hot chocolate, UHT milk, a flat screen TV, and access to free WiFi. 

Every room has an en-suite with a shower, but not all have a bath. Please contact our reservations team to confirm. There is no air conditioning available. 

Please note, every Saturday night we have a live band performing which may cause some disturbance to rooms directly above. Please speak to our reservations team if you have any concerns or preferences on room location. 

Bedroom prices are per room, per night. Rates are inclusive of accommodation, breakfast and VAT. Some minimum 2 night stay restrictions may apply on certain dates during the year.

Please note that full payment for your reservation will be taken between 48 hours prior to arrival and check in. This will be debited from the credit/debit card used to secure your initial booking.

On booking a credit or debit card will be required to guarantee the room. Cancellation policies vary depending on the package booked, please see our full terms and conditions page for more information.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the property during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Bookings made through a third party agent (e.g booking.com) are subject to the terms and conditions of that company.

The Pier House what3words

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Charlestown is served regularly by buses, with St Austell train station just a 20-minute bus journey away.

From Bus Station (Stand A) St Austell, take the 25 bus to Old Chapel (NW-Bound) to Charlestown Road, Charlestown. Continue down towards the harbourfront. 

We have two rooms on the ground floor which are located in the annexe and are reached by six sloped steps. The majority of our rooms are on the first floor with four on the second floor.

Unfortunately the hotel does not have a lift. Guests with specific access requirements are advised to contact us where will be happy to provide advice and assistance.

Residents are welcome to dine in our Bistro/Bar, Restaurant, or the Harbourside Inn which is adjacent to the Pier House. 

Please note the Harbourside operates on a first come first serve basis, however, guests can make a reservation for our Bistro/Bar or Restaurant. We recommend you pre-book to avoid disappointment. 

High chairs and children's menu are available. Please let us know if you have any dietary requirements or allergens. 

Visit our food and drink page to check out our menus.